Returns & Exchanges Policy

At ShelterLogic, we stand behind the quality of our outdoor solutions and offer a 30-day return window for items in their original packaging. Please ensure all components are included to receive a full refund minus applicable shipping and restocking fees.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal or contact our customer service team with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the item in its original shipping container, ensuring all hardware, covers, and structural components are neatly organized to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label to the outside of the box and drop it off at your nearest authorized carrier location; please retain your tracking number for reference.

• 4.
  Inspection and Refund

  Once our warehouse receives and inspects the returned unit to verify its condition, your refund will be processed to the original payment method within 7-10 business days.